Refund Policy for Venues and Talent Customers of MyLocalLive.com:
At MyLocalLive.com, we value our relationships with venues and talent who use our platform to showcase live entertainment events to consumers. We understand that circumstances may change, and have developed the following refund policy with a 90-day notice period:
- Subscription Refunds:
- Customers who have purchased a subscription to MyLocalLive.com are eligible for a prorated refund if they choose to cancel their subscription with a 90-day notice period.
- Refunds will be calculated based on the remaining duration of the subscription after the 90-day notice period.
- To request a subscription refund, please contact our customer support team at admin@mylocallive.com with your subscription details.
- Service Disruption:
- In the event of a service disruption on MyLocalLive.com that significantly impacts the ability of venues and talent to list or promote their events, customers may be eligible for a prorated refund for the affected period.
- Refund eligibility will be determined based on the severity and duration of the disruption.
- MyLocalLive.com will communicate any service disruptions and refund procedures directly to affected customers via email or other available means.
- Refund Processing:
- Refunds will be processed using the original method of payment.
- Please allow up to seven days for the refund to be credited back to your account.
- Contact Us:
- If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact customer support.
Please note that MyLocalLive.com reserves the right to modify this refund policy at any time without prior notice. Any changes to the policy will be communicated to customers via email or through updates on our website.
